Business Systems
ERP, CRM, and core platform strategy that keep operations, sales, and service running as one coherent system rather than a patchwork of tools.
Shyam Ramatenki · Senior Integration Manager
Connecting, building, and leading the enterprise systems behind global operations — turning data-driven platforms into governed, AI-ready foundations across four countries.
System Architecture
Capability Areas
ERP, CRM, and core platform strategy that keep operations, sales, and service running as one coherent system rather than a patchwork of tools.
Data architecture and analytics foundations that turn scattered records into a single, trusted source of truth leadership can act on.
API, middleware, and event-driven integration design that connects systems reliably at enterprise scale — the connective tissue most organizations underinvest in.
Compliance-aware system design — from data residency to audit trails — built in from the architecture up, not bolted on after the fact.
Applied Focus Areas
Decisioning frameworks that connect CRM, marketing, and service data so every customer interaction is guided by one coherent signal instead of five disconnected systems.
End-to-end alignment of the systems behind quote, order, billing, and revenue recognition — closing the gaps where deals stall and revenue quietly leaks.
Architecture and delivery for regulatory and audit-driven initiatives, translating compliance requirements into system design decisions rather than after-the-fact patches.
Phased modernization of aging core systems — retiring risk and technical debt for resilient, well-integrated platforms without disrupting the business that depends on them.
Positioning enterprise data and integration architecture to be AI-ready — clean, governed, and accessible — before investing in the models built on top of it.
Global Operating Experience
Two decades of enterprise IT, currently based in the United States — with earlier chapters in Brussels, Sweden, and India, each adding a different lens on how large organizations run their systems.
Enterprise leadership for the last ten years, current base.
European regulatory landscape and multinational coordination.
Nordic enterprise systems and cross-functional delivery.
Foundations in hands-on architecture and systems design.
A rare combination: equally comfortable leading people and sitting hands-on in the architecture — designing the system, then building and defending the roadmap that gets it shipped.
How I Lead
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